Applying Crisis Management to the Church

Applying Crisis Management to the Church

Timothy Coombs has developed a theory thatis used by many crisis management professionals and researchers. The theory is called Situational Crisis Communication Theory (SCCT). In short, an organization’s reputation is a stake whenever a crisis occurs. Because people...
How to Respond to a Crisis on Social Media

How to Respond to a Crisis on Social Media

This past Sunday night, 60 minutes released a scathing report on the safety record of Allegiant Airlines. Social media exploded, follow up news stories appeared, and the company was officially in a crisis PR situation. While most of us won’t find ourselves in a crisis...
Crises Happen: Is Your Organization Prepared?

Crises Happen: Is Your Organization Prepared?

This year has seen its fair share of social media blunders by major corporations. Dove, Adidas, McDonald’s, Uber and even the Department for Education have been in hot water thanks to poor social media usage. Pepsi sat at the center of a major controversy when they...
Social Media Amidst Tragedy: A Tale of Two Articles

Social Media Amidst Tragedy: A Tale of Two Articles

Monday morning I sat down at my desk to load a blog post for a blog I manage. I checked Twitter to see what I missed overnight and saw the horrible reports and videos out of Las Vegas. Mass shootings always bother me, but this one hit really hard. Not because I have...